Return Policy
At TUDUNGDHEA, every piece is thoughtfully crafted and carefully inspected before it reaches you. We are committed to delivering timeless quality and a refined shopping experience with every order.
For hygiene and quality assurance purposes, all purchases are final and are not eligible for returns or refunds.
However, should you receive an incorrect or defective item, our team will gladly assist you with an exchange.
1. Exchange Eligibility
Exchanges are only applicable for:
- Incorrect item received
- Manufacturing defects
- Items damaged upon arrival
Requests must be submitted within 7 days of receiving your parcel.
2. Exchange Requirements
To be eligible for an exchange:
- Item must be unworn, unwashed, and in original condition
- Original packaging must be included
- Clear photo or video proof must be provided upon request
3. Non-Exchangeable Cases
We are unable to accommodate exchanges for:
- Change of mind
- Slight colour variations due to lighting or screen displays
- Minor measurement differences
- Sale or promotional items
Contact Us
For any exchange enquiries, kindly reach out to our team at:
- Email: support@tudungdhea.com
- Instagram: @tudungdhea
- Whatsapp: +60128722504
We sincerely appreciate your understanding and support for TUDUNGDHEA. Your trust in our brand means everything to us.